Energy Transfer LP is a publicly traded master limited partnership (MLP) headquartered in Dallas, Texas. It is one of the largest and most diversified midstream energy companies in the United States.
The company’s operations focus on the gathering, processing, storage, and transportation of natural gas, natural gas liquids (NGLs), crude oil, and refined products. The company manages over 130,000 miles of energy infrastructure. By integrating these various segments ET offers end-to-end services across the energy value chain.
Field technicians play a critical role in the safe and efficient operation of the company’s vast network of pipelines and associated facilities. Their proactive approach to maintenance and safety, combined with their technical expertise, is vital to minimizing disruptions, safeguarding the environment, and ensuring the uninterrupted flow of energy products.
Energy Transfer recognized the need for a mobile-first solution to empower its more than 8,000 field technicians to execute maintenance work efficiently—whether online or offline. Their primary criteria for a solution included:
With the above selection criteria as the focal point, Energy Transfer chose FastWork by Arkyn, a highly user-friendly mobile application built on the SAP Business Technology Platform (BTP).
With FastWork, Energy Transfer introduced a solution specifically designed to simplify field operations. The application offers offline functionality, enabling uninterrupted work in remote areas where connectivity is limited.
The easy-to-use mobile application for asset maintenance on top of SAP radically improves reliability by means of readily accessible equipment maintenance history and user generated asset data such as 3D model capture and audiovisual content.
Furthermore, the app’s intuitive and user-friendly design has resulted in minimal training of Energy Transfer’s employees, allowing for swift and widespread adoption among technicians.
The fast implementation process emphasized flexibility and actively involved end users, with super-users and testers playing a key role in shaping the final solution configuration and composition.
Since its rollout, the FastWork solution has transformed Energy Transfer’s field operations. Early results highlight:
Energy Transfer’s experience demonstrates the importance of involving end users from day one and designing solutions specifically tailored to real-world conditions. Moving forward, the company plans to expand FastWork’s capabilities, leveraging AI and augmented reality to further enhance efficiency and enable even more processes in the field.
With FastWork, Energy Transfer has not only bridged the gap between field operations and SAP processes but also set the stage for future innovation powered by AI.
"The most impressive feature of the FastWork app—branded internally as MyWork by Energy Transfer—is its intuitive design. You can pick it up and immediately understand how to navigate and use it. This mobile tool seamlessly extends our SAP maintenance processes, while adding native capabilities like speech-to-text and object scanning, and it has been very well received by our field service technicians."
Randall Grogan, Sr Director - IT SAP & Financial Applications
