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Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICE OFFERED BY ARKYN STUDIOS LTD. (“ARKYN”). BY MUTUALLY EXECUTING ONE OR MORE ORDER FORMS WITH COMPANY WHICH REFERENCE THESE TERMS (EACH, A “SERVICE ORDER”) OR BY ACCESSING OR USING THE SERVICES IN ANY MANNER, YOU (“YOU” OR “CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL ORDER FORMS, THE “AGREEMENT”) TO THE EXCLUSION OF ALL OTHER TERMS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT; IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN ORGANIZATION OR ENTITY, REFERENCES TO “CUSTOMER” AND “YOU” IN THIS AGREEMENT, EXCEPT THIS SENTENCE, REFER TO THAT  ORGANIZATION OR ENTITY. IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.

 

1. SCOPE OF SERVICE AND RESTRICTIONS

 

1.1 Access to and scope of service

 

Subject to ARKYN’s receipt of the applicable Fees with respect to the service specified in the corresponding Service Order (the “Service”), ARKYN will use commercially reasonable efforts to make the Service available to Customer as set forth in this Agreement and the Service Order. Subject to Customer’s compliance with the terms and conditions of the Agreement and the Service Order, Customer may access and use the Service during the period specified in the Service Order. Any such use of the Service by Customer is solely for Customer’s internal business.

 

1.2 Trials

 

If Customer is accessing or making use of the Service on a trial basis or no-fee basis as identified in the corresponding Service Order (the “Trial”), Customer may use the Service during the Trial provided such use does not to exceed the Service levels set forth in the corresponding Service Order. Customer acknowledges and agrees that the Trial is provided on an “as-is” basis and the Trial is provided without any indemnification, support, or warranties or representation of any kind. Further, Trial may be subject to certain additional restrictions, limitations and differing terms all as specified in the corresponding Service Order.

 

1.3 Restrictions

 

Customer will use the Service only in accordance with all applicable laws. Customer agrees not to (and will not allow any third party to): (i) remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof; (ii) reverse engineer, decompile, disassemble, or otherwise attempt to discover the underlying structure, ideas, or algorithms of the Service or any software used to provide or make the Service available; or (iii) rent, resell or otherwise allow any third party access to or use of the Service.

 

1.4 Ownership

 

ARKYN retains all right, title, and interest in and to the Service, and any software, products, works or other intellectual property created, used, provided or made available by ARKYN under or in connection with the Service. Customer may from time to time provide suggestions, comments or other feedback to ARKYN with respect to the Service (“Feedback”). Feedback, even if designated as confidential by Customer, shall not create any confidentiality obligation for ARKYN notwithstanding anything else. Customer shall, and hereby does, grant to ARKYN a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose. Nothing in this Agreement will impair ARKYN’s right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with any products, software or technologies that Customer may develop, produce, market, or distribute.

 

1.5 Software

 

Subject to the terms and conditions of this Agreement, including but not limited to receipt of all applicable Fees, to the extent ARKYN makes ARKYN proprietary software available to Customer, ARKYN hereby grants to Customer, and Customer hereby accepts from ARKYN, a limited, non-exclusive, non-transferable, non-assignable and nonsublicensable license to: run such software solely as necessary to make use of the Service. Customer agrees that, it shall not: (a) exceed the scope of the licenses granted in Section 1.5; (b) make copies of the software; (c) distribute, sublicense, assign, delegate, rent, lease, sell, time-share or otherwise transfer the benefits of, use under, or rights to, the license granted in Section 1.5; (d) reverse engineer, decompile, disassemble or otherwise attempt to learn the source code, structure or algorithms underlying the software, except to the extent required to be permitted under applicable law; (e) modify, translate or create derivative works of the software; (f) remove any copyright, trademark, patent or other proprietary notice that appears on the software or copies thereof; or (g) combine or distribute any of the software with any third party software that is licensed under terms that seek to require that any of the software (or any associated intellectual property rights) be provided in source code form (e.g., as “open source”), licensed to others to allow the creation or distribution of derivative works, or distributed without charge.

 

1.6 Customer data

 

Customer is solely responsible for Customer Data including, but not limited to: (a) compliance with all applicable laws and this Agreement; (b) any claims relating to Customer Data; and (c) any claims that Customer Data infringes, misappropriates, or otherwise violates the rights of any third party. ARKYN is responsible to Customer for unauthorized access to Customer Data caused by ARKYN. For the avoidance of doubt, Customer is responsible for the use of the Service by any person to whom Customer has given access to the Service, even if Customer did not authorize such use. Customer agrees and acknowledges that Customer Data may be irretrievably deleted if Customer’s account is terminated.

 

1.7 Use of customer data

 

Customer hereby grants to ARKYN a limited license to use the Customer Data as necessary to provide the Service to Customer. Customer acknowledges and consents to the collection of Customer Data resulting from the activities and obligations set forth in this Agreement, including but not limited to periodic collection of information in connection with improvements to the Service. For purposes of this Agreement, “Customer Data” shall mean any data, information or other material provided, uploaded, or submitted by Customer to the Service in the course of using the Service. Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein.

 

1.8 Aggregated de-identified data

 

Notwithstanding anything to the contrary, ARKYN may freely use Aggregated De-identified Data for ARKYN’s business purposes (including without limitation, for purposes of improving, testing, operating, promoting and marketing ARKYN’s current and future products and services). “Aggregated De-identified Data” means data submitted to, collected by, or generated by ARKYN in connection with Customer’s use of the Service, but only in aggregate, de-identified form which is not linked specifically to Customer or any individual.

 

1.9 Personal data

 

For the purpose of fulfilling the Service, ARKYN will process certain personal data on behalf of the Customer. The processing of such personal data is subject to the EU General Data Protection Regulation (the “GDPR”). Therefore, the parties have entered into the ARKYN Data Processing Agreement (the “ARKYN DPA”) in order to secure that personal data of data subjects are not unduly used or accessible by unauthorized persons. In case of any conflict between the terms in the Agreement and the ARKYN DPA, the terms in the ARKYN DPA will prevail.

 

1.10 Uptime and support

 

Subject to Customer’s payment of the corresponding fees, ARKYN will use commercially reasonable efforts to make the Service available to Customer at least 99.8% of the time during each month during the applicable Service Order period, excluding downtime attributable to any scheduled maintenance (the “Uptime SLA”) and will provide Support for the Service according to the ARKYN Maintenance and Support Policy and the Customer-selected Support Level. If the Service does not meet the Uptime SLA for two (2) consecutive months, Customer may terminate the corresponding Service Order following thirty days written notice of termination.

 

1.11 Service suspension

 

ARKYN may suspend Customer’s access to or use of the Service as follows: (a) immediately if ARKYN reasonably believes Customer’s use of the Service may pose a security risk to or may adversely impact the Service; (b) immediately if Customer become insolvent, has ceased to operate in the ordinary course, made an assignment for the benefit of creditors, or becomes the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding; (c) following thirty (30) days written notice if Customer is in breach of this Agreement or any Service Order (and has not cured such breach, if curable, within the thirty (30) days of such notice); or (d) Customer has failed to pay ARKYN the Fees with respect to the Service. If any amount owing by Customer is thirty (30) or more days overdue (or 10 or more days overdue in the case of invoices to be paid by credit card), ARKYN may, without limiting any rights and remedies, accelerate Customer’s unpaid fee obligations to become immediately due and payable, and suspend the provision of the Service to Customer until the overdue amounts are paid in full. ARKYN will give Customer at least ten (10) days’ prior notice that its account is overdue before suspending services to Customer due to overdue amounts.

 

1.12 Documentation

 

means the product documentation delivered by ARKYN to Customer hereunder as available at the following URL: https://www.arkyn.io/documentation.

 

2 FEES AND TAXES

 

2.1 Fees 

 

Customer shall pay to ARKYN the fees as set forth in each applicable Service Order(s) (collectively, the “Fees”) and will provide accurate and updated billing contact information. Minimum commitments as set forth in Service Orders are (a) based on the Service purchased and not actual usage; (b) non-cancelable; and (c) cannot be decreased during the specified term set forth in such Service Order.

 

2.2 Invoicing terms

 

If the Service Order specifies that payment will occur by a method other than a credit card, Customer shall provide a purchase order number in the applicable amount (or reasonable alternative proof of Customer’s ability to pay the fees specified in a Service Order), and promptly notify ARKYN of any changes necessary for payment of an invoice. ARKYN will invoice Customer either monthly or according to the billing frequency stated in the Service Order. Invoices are due pursuant to the corresponding Service Order. If any invoiced amount is not received by ARKYN by the due date, then without limiting ARKYN’s rights or remedies: (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and (b) ARKYN may condition future renewals and Service Orders on shorter payment terms. If Customer is paying for the Service by credit card, Customer will provide ARKYN with valid credit card information and promptly notify ARKYN of any changes necessary to charge the credit card. The provision of credit card information to ARKYN authorizes ARKYN to charge the credit card for the Service(s) specified in a Service Order, and any renewal(s). If ARKYN is required to initiate legal action due to wrongfully nonpayment of fees, Customer shall bear all costs resulting from the collection of such fees.

 

2.3 taxes

 

Any and all payments made by ARKYN in accordance with this Agreement are exclusive of any taxes that might be assessed against Customer by any jurisdiction. Customer shall pay or reimburse ARKYN for all value-added, sales, use, property and similar taxes; all customs duties, import fees, stamp duties, license fees and similar charges; and all other mandatory payments to government agencies of whatever kind, except taxes imposed on the net or gross income of ARKYN. All amounts payable to ARKYN under this Agreement shall be without set-off and without deduction of any taxes, levies, imposts, charges, withholdings and/or duties of any nature which may be levied or imposed, including without limitation, value added tax, customs duty and withholding tax.

 

3 TERM AND TERMINATION

 

3.1 Term

 

The term of this Agreement shall commence on the Effective Date and unless terminated earlier according to this Section 3, will end on the last day of the term specified in a last Service Order (the “Term”). Each Service Order will renew automatically at the end of the applicable term unless either party provides to the other advance written notice with respect to non-renewal at least thirty (30) days prior to the end of the then current term.

 

3.2 Termination without cause 

 

The Customer has the right to terminate this Agreement and the Service Orders with three (3) months written notice. In case of such termination, ARKYN shall reimburse Customer any prepaid fees for the Service, but only for what’s left of the contract period where the service is not being used.

 

3.3 Termination with cause

 

This Agreement and the Service Orders hereunder may be terminated: (a) by either party if the other has materially breached this Agreement, within thirty (30) calendar days after written notice of such breach to the other party if the breach is remediable or immediately upon notice if the breach is not remediable; or (b) by ARKYN upon written notice to Customer if Customer (i) has made or attempted to make any assignment for the benefit of its creditors or any compositions with creditors, (ii) has any action or proceedings under any bankruptcy or insolvency laws taken by or against it which have not been dismissed within sixty (60) days, (iii) has effected a compulsory or voluntary liquidation or dissolution, or (iv) has undergone the occurrence of any event analogous to any of the foregoing under the law of any jurisdiction.

 

3.4 Effect of termination

 

Upon any expiration or termination of this Agreement, Customer shall (i) immediately cease use of the Service, and (ii) return all ARKYN Confidential Information and other materials and information provided by ARKYN. Any termination or expiration shall not relieve Customer of its obligation to pay all Fees accruing prior to termination. If the Agreement is terminated due to Section 3.2 (a), Customer shall pay to ARKYN all Fees set forth in the corresponding Service Order(s).

 

3.5 Survival

 

The following provisions will survive termination of this Agreement: Sections 1.4 (Ownership), 3.3 (Effect of Termination), Section 3.4 (Survival), Section 4 (Confidentiality), Section 7 (Limitation of Liability), Section 8 (Miscellaneous).

 

4 CONFIDENTIALITY

 

During the term of this Agreement, either party may provide the other party with confidential and/or proprietary materials and information (“Confidential Information”). All materials and information provided by the disclosing party and identified at the time of disclosure as “Confidential” or bearing a similar legend, and all other information that the receiving party reasonably should have known was the Confidential Information of the disclosing party, shall be considered Confidential Information. This Agreement is Confidential Information, and all pricing terms are ARKYN Confidential Information. The receiving party shall maintain the confidentiality of the Confidential Information and will not disclose such information to any third party without the prior written consent of the disclosing party. The receiving party will only use the Confidential Information internally for the purposes contemplated hereunder. The obligations in this Section shall not apply to any information that: (a) is made generally available to the public without breach of this Agreement, (b) is developed by the receiving party independently from and without reference to the Confidential Information, (c) is disclosed to the receiving party by a third party without restriction, or (d) was in the receiving party’s lawful possession prior to the disclosure and was not obtained by the receiving party either directly or indirectly from the disclosing party. The receiving party may disclose Confidential Information as required by law or court order; provided that, the receiving party provides the disclosing with prompt written notice thereof and uses the receiving party’s best efforts to limit disclosure. At any time, upon the disclosing party’s written request, the receiving party shall return to the disclosing party all disclosing party’s Confidential Information in its possession, including, without limitation, all copies and extracts thereof.

 

5 INDEMNIFICATION

 

5.1 Indemnification by customer

 

Customer will defend, indemnify, and hold ARKYN harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to any third party claim with respect to: (a) Customer Data and (b) alleged infringement or misappropriation of third-party’s intellectual property rights resulting from Customer Data. For the avoidance of doubt, the parties liability for any claims related to breach of GDPR is regulated in the ARKYN DPA which prevails.

 

5.2 Indemnification by ARKYN

 

ARKYN will defend, indemnify, and hold Customer harmless from and against any third party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from claims by a thirty party that Customer’s use of the Service directly infringes or misappropriates a third party’s intellectual property rights (an “Infringement Claim”). Notwithstanding any other provision in this Agreement, ARKYN shall have no obligation to indemnify or reimburse Customer with respect to any Infringement Claim to the extent arising from: (a) the combination of any Customer Data with the Service; (b) the combination of any products or services, other than those provided by ARKYN to Customer under this Agreement, with the Service; or (c) non-discretionary designs or specifications provided to ARKYN by Customer that caused such Infringement Claim.

 

5.3 Notice of claim and indemnity procedure

 

In the event of a claim for which a party seeks indemnity or reimbursement under this Section 5 (each an “Indemnified Party”) and as conditions of the indemnity, the Indemnified Party shall: (a) notify the indemnifying party in writing as soon as practicable, but in no event later than thirty (30) days after receipt of such claim, together with such further information as is necessary for the indemnifying party to evaluate such claim; and (b) the Indemnified Party allows the indemnifying party to assume full control of the defense of the claim, including retaining counsel of its own choosing. Upon the assumption by the indemnifying party of the defense of a claim with counsel of its choosing, the indemnifying party will not be liable for the fees and expenses of additional counsel retained by any Indemnified Party. The Indemnified Party shall cooperate with the indemnifying party in the defense of any such claim. Notwithstanding the foregoing provisions, the indemnifying party shall have no obligation to indemnify or reimburse for any losses, damages, costs, disbursements, expenses, settlement liability of a claim or other sums paid by any Indemnified Party voluntarily, and without the indemnifying party’s prior written consent, to settle a claim. Subject to the maximum liability set forth in Section 7, the provisions of this Section 5 constitute the entire understanding of the parties regarding each party’s respective liability under this Section 5, including but not limited to Infringement Claims (including related claims for breach of warranty) and each party’s sole obligation to indemnify and reimburse any Indemnified Party.

 

6. WARRANTY

 

6.1 Warranty

 

The Service, when used by Customer in accordance with the provisions of this Agreement and in compliance with the applicable Documentation, will perform, in all material respects, the functions described in the Documentation during the Term.

 

6.2 Exclusive remedies

 

Customer shall report to ARKYN, pursuant to the notice provision of this Agreement, any breach of the warranties set forth in this Section 6. In the event of a breach of warranty by ARKYN under this Agreement, Customer’s sole and exclusive remedy, and ARKYN’s entire liability, shall be prompt correction of any non-conformance which is not immaterial in order to minimize any adverse effect on Customer’s business.

 

6.3 Disclaimer of warranty

 

ARKYN does not represent or warrant that the operation of the Service (or any portion thereof) will be uninterrupted or error free, or that the Service (or any portion thereof) will operate in combination with other hardware, software, systems or data not provided by ARKYN, except as expressly specified in the applicable Documentation. CUSTOMER ACKNOWLEDGES THAT, EXCEPT AS EXPRESSLY SET FORTH IN SECTION 6.1, ARKYN MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE OR SERVICES, OR THEIR CONDITION. ARKYN IS FURNISHING THE WARRANTIES SET FORTH IN SECTION 6.1 IN LIEU OF, AND ARKYN HEREBY EXPRESSLY EXCLUDES, ANY AND ALL OTHER EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES, WHETHER UNDER COMMON LAW, STATUTE OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY AND ALL WARRANTIES AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS.

 

7. LIMITATIONS OF LIABILITY

 

IN NO EVENT SHALL THE PARTIES` BE LIABLE FOR ANY, LOST PROFITS, BUSINESS INTERRUPTION, REPLACEMENT SERVICE OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY. THE PARTIES` LIABILITY FOR ALL CLAIMS ARISING UNDER THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT OF FEES PAID OR PAYABLE BY CUSTOMER UNDER THE APPLICABLE SERVICE ORDER DURING THE TWELVE (12) MONTH PERIOD PRECEEDING THE CLAIM. FOR AVOIDANCE OF DOUBT THIS LIMITATION OF LIABILITY DOES NOT APPLY TO LIABILITY FOR BREACH OF THE ARKYN DPA.

 

8. MISCELLANEOUS

 

8.1 Export control

 

Customer hereby certifies that Customer will comply with all current applicable export control laws. Customer agrees to defend, indemnify and hold ARKYN harmless from any liability for Customer’s violation of any applicable export control laws.

 

8.2 Compliance with laws

 

Customer shall comply with all applicable laws and regulations in its use of any Service, including without limitation the unlawful gathering or collecting, or assisting in the gathering or collecting of information in violation of any privacy laws or regulations.

 

8.3 Assignment

 

Neither party may transfer and assign its rights and obligations under this Agreement without the prior written consent of the other party. Notwithstanding the foregoing, ARKYN may transfer and assign its rights under this Agreement without consent from the other party in connection with a change in control, acquisition or sale of all or substantially all of its assets. In such event ARKYN shall notify the Customer after such agreement has been entered into, and in case of such transfer or assignment the Customer has the right to terminate the Agreement with immediate effect.

 

8.4 Force majeure

 

Neither party shall be responsible for failure or delay in performance by events out of their reasonable control, including but not limited to, acts of God, Internet outage, terrorism, war, fires, earthquakes and other disasters (each a “Force Majeure”). Notwithstanding the foregoing: (i) Customer shall be liable for payment obligations for Service rendered; and (ii) if a Force Majeure continues for more than thirty (30) days, either party may to terminate this agreement upon written notice to the other party.

 

8.5 Notice

 

All notices between the parties shall be in writing and shall be deemed to have been given if personally delivered or sent by registered or certified mail (return receipt), or by recognized courier service.

 

8.6 No agency

 

Both parties agree that no agency, partnership, joint venture, or employment is created as a result of this Agreement. Customer does not have any authority of any kind to bind ARKYN.

 

8.7 Governing law and dispute resolution

 

This Agreement shall be governed By and construed in accordance with the laws of Denmark and the parties agree that Copenhagen City Court shall be the legal venue.

 

8.8 Entire agreement

 

This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement, and all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. Any term or provision of this Agreement held to be illegal or unenforceable shall be, to the fullest extent possible, interpreted so as to be construed as valid, but in any event the validity or enforceability of the remainder hereof shall not be affected. In the event of a conflict between this Agreement and the Service Order document, the terms of this Agreement shall control.

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