Frequently asked questions about Arkyn.
Find answers about Arkyn's FastApp Suite, SAP integration, implementation, pricing, and more.
Copenhagen, Denmark. Arkyn works with customers around the world.
User adoption is Arkyn's biggest differentiator, which leads to big benefits for asset-heavy enterprises. SAP maintenance software only delivers value if teams use it. That's why Arkyn is built around consumer-grade usability, native mobile apps, and a quick go-live of 2 to 6 weeks. For example, FastWork averages 85% adoption across deployments, which means better SAP data and faster return on investment.
Arkyn builds SAP EAM productivity software for maintenance teams. The FastApp Suite covers planning, scheduling, work execution, inspections, issue reporting, contractor management, and analytics. Every app connects directly to SAP PM/CS through FastCloud, Arkyn's SAP integration engine.
Asset-heavy enterprises on SAP EAM with large maintenance workforces. Arkyn's customers operate in energy, manufacturing, utilities, transportation, and oil and gas. Arkyn is the best fit for teams with 200 or more technicians running SAP PM or CS.
Arkyn is an EAM productivity suite, not a standalone CMMS. It works on top of your existing SAP PM/CS system rather than replacing it. Arkyn extends SAP with mobile apps, visual planning, digital forms, and real-time synchronization. Your SAP system remains the system of record.
FastNotifications is a mobile app that lets any employee create and submit SAP maintenance notifications from their phone. Identify the asset by scanning a barcode or taking a photo, describe the issue with speech-to-text or photos, and submit to SAP in one tap. No SAP training required.
FastInsights provides dashboards for maintenance KPIs and FastApp adoption across your Arkyn deployment. It tracks metrics like mean time to repair, mean time between failures, first-time fix rate, total breakdowns, and equipment downtime.
FastCloud is Arkyn's SAP integration engine, built natively on SAP Business Technology Platform. It connects every FastApp to your SAP system with pre-built coverage for PM and CS processes, real-time data synchronization, and offline support. No SAP core modifications required.
FastExternals lets you manage contractors from a web portal, distribute SAP work orders to them, and get structured reporting back through a mobile app. You review every submission before it touches SAP, and contractors need no SAP licenses.
FastWork is a native iOS and Android app for mobile maintenance execution. Technicians use it to access work orders, report time and materials, capture photos and notes, and sync everything back to SAP. It works offline and stays fast at scale.
FastPlan is visual planning and scheduling software for SAP maintenance teams. It replaces spreadsheets with a live view of workloads, capacity, and schedules. Planners drag and drop to reschedule, and changes sync to SAP in seconds. Available on desktop and web.
No. You can start with one FastApp and add more as your needs grow. Every app connects to SAP through the same FastCloud subscription.
FastForms is a form builder and mobile app for SAP maintenance teams. Admins design forms with drag-and-drop in a browser, bind fields to SAP data, and set rules that route the right form to the right technician. Technicians fill them out on iOS or Android, and every submission flows back to SAP.
The FastApp Suite is Arkyn's collection of apps for SAP maintenance. It includes FastPlan for planning and scheduling, FastWork for mobile work execution, FastForms for digital forms and inspections, FastNotifications for issue reporting, FastExternals for contractor management, and FastInsights for KPI dashboards and usage analytics. All apps connect to SAP through FastCloud.
Arkyn's FastApps are designed for SAP PM (Plant Maintenance) and CS (Customer Service) on SAP ECC and S/4HANA.
FastWork is Arkyn's alternative to SAP Service and Asset Manager (SSAM), which replaced the older SAP Work Manager. FastWork covers the same core work order workflow at a lower per-user cost (from ~$45/user/month vs. SSAM's ~$71.50/user/month according to SAP's listed SSAM prices from April 2026), and a far shorter go-live of weeks rather than months. You can find out more on our FastWork vs. SSAM comparison page.
In general, organizations that have tried SAP's native mobile apps and struggled with adoption, performance, and implementation timelines are typically a strong fit for Arkyn's range of FastApp solutions.
FastCloud supports both SAP ECC 6.0 and S/4HANA, so your Arkyn deployment keeps working through the transition. Moving FastCloud to S/4HANA doesn't require a re-implementation project, and technicians keep the apps they already know.
No. FastCloud runs natively on SAP BTP Cloud Foundry, using SAP BTP services such as Event Mesh, Connectivity Service, and SAP Cloud Identity Services. It is not a bolt-on connector or a separate cloud.
No. FastCloud connects through the SAP Cloud Connector, and Arkyn's backend components are delivered in a separate Arkyn namespace, isolated from your SAP core. There is no custom ABAP for your team to build or maintain.
Yes. FastCloud supports SAP ECC 6.0 and S/4HANA, including hybrid landscapes. You can transition from ECC to S/4HANA without rebuilding your Arkyn setup.
Through FastCloud, Arkyn's SAP integration engine. FastCloud is built natively on SAP Business Technology Platform and connects to your on-premise SAP system through the SAP Cloud Connector. It provides real-time synchronization between the FastApps and SAP with pre-built coverage for PM and CS processes.
Minimal. FastWork and FastForms are designed to be intuitive enough that technicians can open the app and start working. FastPlan users typically need a short orientation to set up their planning views and learn the scheduling features.
An SAP PM or CS configuration that follows standard patterns, a Basis team to install the SAP Cloud Connector, the SAP NetWeaver Event-Enablement Add-On, and Arkyn's packages, and a project team available to make configuration decisions. Arkyn's implementation team handles the rest.
FastStart is Arkyn's standardized go-live model. It uses pre-built SAP process coverage and a repeatable implementation process to get real users live quickly. You are not starting from scratch.
2 to 6 weeks from contract to go-live, depending on scope and readiness. FastCloud's pre-built SAP PM and CS process coverage means you configure rather than custom-build.
The FastApps are built to stay fast as your number of users, assets, and work orders grows.
Yes. FastWork, FastForms, and FastNotifications work offline. Technicians can access work orders, fill out forms, and create notifications without a signal. Data syncs automatically to SAP through FastCloud when connectivity returns.
FastWork, FastForms, and FastNotifications are native iOS and Android apps. FastPlan is available on desktop and web. FastExternals includes a web portal for managers and a mobile app for contractors.
Yes. FastExternals supports assigning SAP work orders to individual contractors, crews, or companies. Contractors can also distribute work internally within their organization.
Every submission from a contractor is reviewed and approved before it reaches SAP. This keeps your SAP master data clean and gives you full control over what gets posted.
Yes. FastExternals does not require SAP licenses for contractors. Contractors download the app and start reporting.
By making reporting easy and fast at the point of work. When technicians can complete reports from the field on a mobile app, including offline, more data reaches SAP and it arrives sooner. Pre-filled forms, speech-to-text, and barcode scanning reduce manual entry errors.
Yes. FastInsights offers configurable dashboards for different roles and reporting needs.
FastInsights tracks KPIs including mean time to repair (MTTR), mean time between failures (MTBF), first-time fix rate, total breakdowns, and equipment downtime, filtered by plant, time period, or work order type. It also shows FastApp usage across your Arkyn deployment.
The FastApps and FastCloud are standard SaaS products that cover most SAP maintenance needs out of the box. If you need custom extensions or integrations, Arkyn's system integrators can extend the standard product.
No. New features and updates to the standard products are included in your subscription. Customization requests are billed separately at an hourly rate.
Most FastApps are priced per user per month, and one FastCloud subscription connects all of them to SAP. Subscriptions run on a one-year minimum term, with platform operations, monitoring, and updates included.
No. FastCloud connects through the SAP Cloud Connector, which initiates the connection from your on-premise landscape outbound to SAP BTP. No direct inbound connections to your SAP system are required.
Authentication runs through your corporate identity provider or SAP Cloud Identity Services. Principal Propagation ensures your existing SAP authorization model stays in control. Communication between SAP BTP and your on-premise systems runs through the SAP Cloud Connector.
FastCloud runs on SAP Business Technology Platform across multiple cloud providers and regions. SaaS operations, monitoring, and updates are included in your subscription.
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