Frequently asked questions about Arkyn.
Find answers about Arkyn's FastApp Suite, SAP integration, implementation, pricing, and more.
Copenhagen, Denmark. Arkyn works with customers around the world.
Adoption. Most SAP maintenance software fails because teams stop using it. Arkyn is built around consumer-grade usability, native mobile apps, and a go-live timeline of 2 to 6 weeks. The result is higher adoption rates, better SAP data quality, and faster return on investment.
Arkyn builds SAP EAM productivity software for maintenance teams. The FastApp Suite covers planning, scheduling, work execution, inspections, issue reporting, subcontractor management, and analytics. Every app connects directly to SAP PM/CS through FastCloud, Arkyn's SAP integration engine.
Asset-heavy enterprises on SAP EAM with large maintenance workforces. Arkyn's customers operate in energy, manufacturing, utilities, transportation, and oil and gas. The typical Arkyn customer has 250 or more technicians and runs SAP PM or CS.
Arkyn is an EAM productivity suite, not a standalone CMMS. It works on top of your existing SAP PM/CS system rather than replacing it. Arkyn extends SAP with mobile apps, visual planning, digital forms, and real-time synchronization. Your SAP system remains the system of record.
FastNotifications is a mobile app that lets any employee create and submit SAP maintenance notifications from their phone. Identify the asset by scanning a barcode or taking a photo, describe the issue with speech-to-text or photos, and submit to SAP in one tap. No SAP training required.
FastInsights provides dashboards for maintenance KPIs, app usage, and data quality across your Arkyn deployment. It tracks metrics like mean time to repair, mean time between failures, first-time fix rate, backlog health, and schedule compliance.
FastCloud is Arkyn's SAP integration engine, built natively on SAP Business Technology Platform. It connects every FastApp to your SAP system with pre-built coverage for PM and CS processes, real-time data synchronization, and offline support. No SAP core modifications required.
FastExternals lets you distribute SAP work orders to subcontractors and get structured reporting back. Manage contractors from a web portal, let them report via a mobile app, and review every submission before it touches SAP. No SAP licenses required for subcontractors.
FastWork is a native iOS and Android app for mobile maintenance execution. Technicians use it to access work orders, report time and materials, capture photos and notes, and sync everything back to SAP. It works offline and stays fast at scale.
FastPlan is a visual planning and scheduling tool for SAP maintenance teams. It replaces spreadsheets with a live view of workloads, capacity, and schedules. Planners drag and drop to reschedule, and changes sync to SAP in seconds. Available on desktop and web.
No. You can start with one FastApp and add more as your needs grow. Each app connects to SAP independently through FastCloud.
FastForms is a form builder and mobile app for SAP maintenance teams. Admins design forms with drag-and-drop in a browser, bind fields to SAP data, and set rules that route the right form to the right technician. Technicians fill them out on iOS or Android, and every submission flows back to SAP.
The FastApp Suite is Arkyn's collection of apps for SAP maintenance. It includes FastPlan for planning and scheduling, FastWork for mobile work execution, FastForms for digital forms and inspections, FastNotifications for issue reporting, FastExternals for subcontractor management, and FastInsights for KPI dashboards and usage analytics. All apps connect to SAP through FastCloud.
Arkyn's FastApps are designed for SAP PM (Plant Maintenance) and CS (Customer Service). FastForms works across SAP modules.
FastWork is Arkyn's alternative to SAP Service and Asset Manager (SSAM), which replaced the older SAP Work Manager. FastWork covers the same core work order workflow at a lower per-user cost (from ~$45/user vs. SSAM's ~$71.50/user according to SAP's listed SSAM prices from April 2026), a far shorter go-live of weeks rather than months, and no consulting required for upgrades. You can find out more on our FastWork vs. SSAM comparison page.
In general, organizations that have tried SAP's native mobile tools and struggled with adoption, performance, and implementation timelines are typically a strong fit for Arkyn's range of FastApp solutions.
FastCloud supports both SAP ECC 6.0 and S/4HANA, so your Arkyn deployment continues to work through the transition. You do not need to rebuild integrations or reconfigure the FastApps when you move to S/4HANA.
No. FastCloud runs natively on SAP Business Technology Platform. It is deployed and managed within SAP BTP, using the same infrastructure your enterprise already governs and secures.
No. FastCloud connects to SAP through the SAP Cloud Connector. There are no core modifications, no custom ABAP required, and no risk to your SAP upgrade path.
Yes. FastCloud supports SAP ECC 6.0 and S/4HANA, including hybrid landscapes. You can transition from ECC to S/4HANA without rebuilding your Arkyn setup.
Through FastCloud, Arkyn's SAP integration engine. FastCloud is built natively on SAP Business Technology Platform and connects to your on-premise SAP system through the SAP Cloud Connector. It provides real-time synchronization between the FastApps and SAP with pre-built coverage for PM and CS processes.
Minimal. FastWork and FastForms are designed to be intuitive enough that technicians can open the app and start working. FastPlan users typically need a short orientation to configure their dashboards and learn the scheduling features.
An SAP PM or CS configuration that follows standard patterns, an SAP Cloud Connector setup, and a project team available to make configuration decisions. Arkyn's implementation team handles the rest.
FastStart is Arkyn's standardized go-live model. It uses pre-built SAP process coverage and a repeatable implementation process to get real users live quickly. You are not starting from scratch.
2 to 6 weeks from contract to go-live, depending on scope and readiness. FastCloud's pre-built SAP PM and CS process coverage means you configure rather than custom-build.
The FastApps are built to stay fast regardless of how many users, assets, or work orders are in the system. Performance at scale is a core design requirement, not an afterthought.
Yes. FastWork, FastForms, and FastNotifications work fully offline. Technicians can access work orders, fill out forms, and create notifications without a signal. Data syncs automatically to SAP through FastCloud when connectivity returns.
FastWork, FastForms, and FastNotifications are native iOS and Android apps. FastPlan is available on desktop and web. FastExternals includes a web portal for managers and a mobile app for subcontractors.
Yes. FastExternals supports assigning SAP work orders to individual contractors, crews, or companies. Contractors can also distribute work internally within their organization.
Every submission from a subcontractor is reviewed and approved before it reaches SAP. This keeps your SAP master data clean and gives you full control over what gets posted.
Yes. FastExternals does not require SAP licenses for subcontractors. Contractors download the app and start reporting. No SAP accounts, no training, no IT overhead.
By making reporting easy and fast at the point of work. When technicians can complete reports from the field on a mobile app, including offline, more data reaches SAP and it arrives sooner. Pre-filled forms, speech-to-text, and barcode scanning reduce manual entry errors.
Yes. FastInsights offers configurable dashboards for different roles and reporting needs.
FastInsights tracks KPIs including mean time to repair (MTTR), mean time between failures (MTBF), first-time fix rate, backlog health, and schedule compliance. It also monitors app usage and adoption rates across your Arkyn deployment.
The FastApps and FastCloud are standard SaaS products that cover most SAP maintenance mobility needs out of the box. If you need custom extensions or integrations, Arkyn's system integrators can extend the standard product.
No. New features and updates to the standard products are included in your SaaS subscription. You will only be billed for special customization requests, depending on your contract.
Arkyn's FastApps are licensed on a subscription basis. Platform operations, monitoring, and updates are included. Contact Arkyn for pricing details.
No. FastCloud connects through the SAP Cloud Connector, which initiates the connection from your on-premise landscape outbound to SAP BTP. No direct inbound connections to your SAP system are required.
Authentication flows through SAP Cloud Identity Services and your corporate identity provider. Principal Propagation ensures your existing SAP authorization model stays in control. Communication between SAP BTP and your on-premise systems runs through the SAP Cloud Connector.
FastCloud runs on SAP Business Technology Platform across multiple cloud providers and regions. SaaS operations, monitoring, and updates are included in your subscription.
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